Message templates practices can copy

Medipay lets you set your own wording for pay-link messages and reminders in Settings. These are starting points that practices have found work: short, specific and easy to act on from a phone.

Deposit to secure an appointment

Hi {first name}, to confirm your appointment at {practice} on {date} please pay the £{amount} deposit here: {link}. It is deducted from your final bill. Any questions, call us on {phone}.

Balance after treatment

Hi {first name}, thank you for visiting {practice}. Your balance of £{amount} for {treatment} can be paid here: {link}. You will receive a receipt by email.

Polite reminder

Hi {first name}, a reminder that £{amount} for {reference} is still outstanding. Pay in a moment here: {link}. If you have already paid, thank you and please ignore this.

Payment plan instalment

Hi {first name}, your next instalment of £{amount} for {treatment} will be collected on {date}. You can view your plan or settle early here: {link}.

Three things that matter

• Name the practice in the first line; unknown senders get ignored
• Say what the payment is for, using the reference the patient will recognise
• Give a way to reach a person, so a query does not become a dispute

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