Product ยท London

Product

You decide what we build next and make sure it works for the people at the front desk and in the finance office. In a payments company that means caring as much about what happens when something fails as about the feature itself.

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What you will do

  • Talk to practices and watch how they take payments, then turn what you see into small pieces of work that can be tested
  • Own a problem from start to finish: the brief, the release, the check that it worked, and the follow-up when it did not
  • Lead on payment incidents: establish what happened to the money first, tell the practice plainly, then fix the cause
  • Work with acquiring banks, payment gateways and clinic software partners, including when they are slow to answer
  • Decide how each change will be measured before it is built
  • Keep practices in control of what their patients are sent

What you bring

  • You have run a product where a mistake costs customers money or trust, and you can describe one you handled
  • You treat an error or a missing answer as unknown, and you go and find out
  • You prove something with a real test before you tell a customer it is fixed
  • You check your own side first before deciding that a supplier or partner is at fault
  • You are at home in the data: you can find out why two totals disagree
  • You write clearly for clinic staff, engineers and bank support teams

Good to have

  • Experience in payments, fintech or reconciliation
  • Experience with healthcare or practice management software
  • Experience with integrations and APIs

Your first three months

  • Month one: you have sat with reception teams, read our incident notes and shipped one small improvement
  • Month two: you own a problem area and its measure
  • Month three: you can show a number that moved because of your work

What we offer

  • Competitive salary, based on experience
  • Paid holiday and a workplace pension
  • A small team: you work directly with the founder and with the people who build the product
  • Real responsibility early: practices use what you do within weeks
  • Based in London

The selection process

  1. ApplyA short form and your CV or LinkedIn profile. About five minutes.
  2. AssessmentOnline, up to 40 minutes, in one sitting at a time you choose: how you work, judgement in situations from the job, one short written task and a reasoning section. Every part is timed.
  3. ConversationAn interview with the people you would work with. We use the same scorecard for every candidate, and we talk through your written task.
  4. DecisionWe reply to everyone who completes the assessment, whatever the outcome. From your application to our decision, the whole process takes about one week.

The judgement questions and the written task in the assessment are specific to this role. About the assessment

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We use what you send us only to consider you for a role at Medipay. It is seen by the Medipay hiring team and stored in the UK or EU. We keep it for up to 12 months after the process ends and then delete it. You can ask to see it, correct it or have it deleted sooner at any time by emailing info@medipayuk.co.uk.