Sales ยท London

Account Executive

You look after practices once they have decided to join: getting them live, making sure the whole team uses the platform well, and being the person they call.

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What you will do

  • Take a new practice from signed to its first payment, coordinating the application, the card machines and the setup
  • Train reception, finance and practice managers so that the platform fits their day
  • Watch how each practice is doing (volume, pay links paid, failed payments) and act before a small problem becomes a complaint
  • Answer questions quickly, and chase the right person internally or at the bank when something is stuck
  • Spot when a practice would benefit from another part of the platform, such as instalment plans or accounting sync
  • Tell the product team what practices struggle with, with examples

What you bring

  • Experience looking after business customers
  • You stay calm and clear when something has gone wrong with someone's money
  • You are organised across many accounts at once
  • You are comfortable with numbers and can read a reconciliation report
  • You say what you know and what you do not know yet

Good to have

  • A background in clinic or healthcare operations
  • Experience with payments or accounting software
  • Experience onboarding customers onto software

Your first three months

  • Month one: you have shadowed onboardings and you know every live practice
  • Month two: you run onboardings from start to finish
  • Month three: every practice has a named contact and a regular check-in, and you catch issues from the data before they call

What we offer

  • Competitive salary, based on experience
  • Paid holiday and a workplace pension
  • A small team: you work directly with the founder and with the people who build the product
  • Real responsibility early: practices use what you do within weeks
  • Based in London

The selection process

  1. ApplyA short form and your CV or LinkedIn profile. About five minutes.
  2. AssessmentOnline, up to 40 minutes, in one sitting at a time you choose: how you work, judgement in situations from the job, one short written task and a reasoning section. Every part is timed.
  3. ConversationAn interview with the people you would work with. We use the same scorecard for every candidate, and we talk through your written task.
  4. DecisionWe reply to everyone who completes the assessment, whatever the outcome. From your application to our decision, the whole process takes about one week.

The judgement questions and the written task in the assessment are specific to this role. About the assessment

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We use what you send us only to consider you for a role at Medipay. It is seen by the Medipay hiring team and stored in the UK or EU. We keep it for up to 12 months after the process ends and then delete it. You can ask to see it, correct it or have it deleted sooner at any time by emailing info@medipayuk.co.uk.