https://medipayuk.co.uk/whats-new/Everything shipped to the Medipay portal.en-gbhttps://medipayuk.co.uk/whats-new/2026-09-07-Cancelled payments now say whyMon, 07 Sep 2026 09:00:00 +0000ImprovedEvery cancelled payment carries the reason it was cancelled: who cancelled a link, a card machine decline or time-out in the machine's own words, a payment request that never reached the terminal, or a pre-authorisation released. It shows under the status in Payments, in the payment detail, in the CSV export and in the API. Older cancellations have been filled in where the record allowed.https://medipayuk.co.uk/whats-new/2026-09-04-Card machine prints a receipt for paymenFri, 04 Sep 2026 09:00:00 +0000ImprovedPayments started from the portal, the Card machine page or an integration such as Salesforce now print the usual merchant and customer receipts on the terminal, exactly like a payment keyed on the machine. The emailed receipt still goes out as well. Connectors on 1.8 or later pick this up automatically.https://medipayuk.co.uk/whats-new/2026-09-04-Run the card machine connector on every Fri, 04 Sep 2026 09:00:00 +0000ImprovedThe Terminals page now always offers Set up this computer, so each reception or consulting-room PC can run its own connector. Connectors are named after their computer, each card machine is paired from one of them, and the portal sends that machine's payments to that computer only. If the computer paired with a machine is asleep, the portal says which one, rather than a generic offline message.https://medipayuk.co.uk/whats-new/2026-09-04-The card machine connector now updates iFri, 04 Sep 2026 09:00:00 +0000ImprovedOnce the practice connector is installed on a computer, it stays current on its own: when Medipay ships a new version, every running connector picks it up within a minute, verifies it, and switches over without stopping, so nobody has to run the install command again. The Terminals page shows which version is running.https://medipayuk.co.uk/whats-new/2026-09-04-Acquirer feed imports are checked for duFri, 04 Sep 2026 09:00:00 +0000ImprovedEvery settlement-feed import, scheduled or uploaded by Medipay, now re-checks the rows it just created against payments taken through Medipay and removes any duplicate before it can appear in Payments or reach your accounting software. A daily check also watches every clinic on the feed. You should never see a payment twice; if you do, tell us and we will see exactly which import let it through.https://medipayuk.co.uk/whats-new/2026-09-04-Duplicate online rows from the acquirer Fri, 04 Sep 2026 09:00:00 +0000FixedWhere the settlement feed had already created a second Online (ONL) row for a payment taken through a Medipay pay link or the virtual terminal, Medipay operations can now list those pairs and remove the duplicate row, leaving the original payment untouched. New duplicates stopped on 3 September.https://medipayuk.co.uk/whats-new/2026-09-03-Pairing follows the connector: no more sThu, 03 Sep 2026 09:00:00 +0000FixedWhen you reinstall the practice connector on a new computer and the old one is retired, the machines it had paired are now marked as needing pairing again, and the Terminals page asks for it. Sending to an unpaired machine, from the portal or the API, is refused straight away with a clear message instead of failing at the machine.https://medipayuk.co.uk/whats-new/2026-09-03-Reconnect an offline card machine connecThu, 03 Sep 2026 09:00:00 +0000ImprovedWhen the practice connector shows Offline, the Terminals page now offers Reinstall on this computer. It detects whether you are on a Mac or Windows, gives you the one-line command for that computer, and retires the previous connector so an old laptop cannot pick up payments if it comes back. The card turns green on its own once the new connector is running; then press Pair on each machine, since pairings belong to the old computer.https://medipayuk.co.uk/whats-new/2026-09-03-Your own permanent payment link, crediteThu, 03 Sep 2026 09:00:00 +0000NewEvery team member now has their own permanent 'pay us' link (Pay links → Copy my payment link). Paste it into your email signature or invoice emails; the patient opens it, enters their name and reference, and chooses the amount. Payments made through your link are recorded as taken by you, so the payments list and exports show who actually sent it. The clinic's older shared link keeps working and is credited to the workspace owner.https://medipayuk.co.uk/whats-new/2026-09-03-Online payments no longer appear twice aThu, 03 Sep 2026 09:00:00 +0000FixedA payment taken through a Medipay pay link or the virtual terminal could show up a second time, as an Online row with an ONL reference, once the acquirer's settlement file arrived. The feed now recognises payments Medipay took itself by amount, card and time, so each payment appears once. Payments taken outside Medipay still arrive from the feed as before.https://medipayuk.co.uk/whats-new/2026-08-21-See your Medipay plan, fees and a monthlFri, 21 Aug 2026 09:00:00 +0000NewA new Plan & fees page (under Insights) shows exactly what Medipay charges your clinic - your monthly fee and per-channel transaction rates - plus this month's charges computed from your real payments, a daily breakdown, and a downloadable billing invoice PDF for any month.https://medipayuk.co.uk/whats-new/2026-08-20-Online payments taken outside Medipay apThu, 20 Aug 2026 09:00:00 +0000NewWhen your clinic takes card payments online through its own website rather than through Medipay, the daily acquirer feed now brings them into your payments list as well - marked Online with an ONL reference - alongside your card machine transactions. Your portal becomes the one place to see everything the acquirer settles, however the payment was taken.https://medipayuk.co.uk/whats-new/2026-08-19-The patient's name on receipts and Wed, 19 Aug 2026 09:00:00 +0000ImprovedReceipts (on screen, printed and by email) now show who paid, and the payments CSV export has a patient column next to the reference, so finance teams can allocate every payment without looking it up. Goes with the name and reference now captured on every payment.https://medipayuk.co.uk/whats-new/2026-08-17-A name and a reference on every paymentMon, 17 Aug 2026 09:00:00 +0000ImprovedPay links now always carry the patient's name and a reference: both are required when you create a link, and on your permanent 'pay us' link the patient enters their name and what the payment is for before paying. Batch imports need the name column filled too. Every payment in your list, exports and accounting now matches a person and an invoice.https://medipayuk.co.uk/whats-new/2026-07-28-Support chat with real humans in itTue, 28 Jul 2026 09:00:00 +0000NewThe round help button (bottom right) opens Medipay's assistant - ask it anything about the portal and it answers instantly. Need a person? One tap on Talk to a human sends your conversation to the Medipay team, and their replies appear right in your chat.https://medipayuk.co.uk/whats-new/2026-07-28-Personal greetings and your own message Tue, 28 Jul 2026 09:00:00 +0000NewPay link messages and reminders now greet patients by name ('Hi Emily,') whenever we can match them safely to your patient directory - by record, email or mobile number. And under Settings → Messages you can rewrite the wording entirely, with placeholders for the patient, amount, reference and link, and a live preview as you type.https://medipayuk.co.uk/whats-new/2026-07-28-Elavon hosted paymentsTue, 28 Jul 2026 09:00:00 +0000NewPractices set up on Elavon now take payments through Elavon's own secure hosted page: patients click your pay link, pay on Elavon's page, and land back on your branded receipt. Refunds and voids work from the payment drawer exactly as before - and card details still never touch Medipay.https://medipayuk.co.uk/whats-new/2026-07-28-Better on your phoneTue, 28 Jul 2026 09:00:00 +0000ImprovedPayments, pay links, team and report tables now scroll smoothly sideways on small screens instead of squashing, and forms stack neatly. Sharing portal.medipayuk.co.uk in WhatsApp or Slack now shows a proper Medipay card too.https://medipayuk.co.uk/whats-new/2026-07-27-Search everything with one keystrokeMon, 27 Jul 2026 09:00:00 +0000NewPress Cmd+K (or Ctrl+K) anywhere - or use the Search box at the top of the sidebar - and jump straight to any page, patient or payment. Payments open directly in their detail drawer; patients open pre-filtered in the directory.https://medipayuk.co.uk/whats-new/2026-07-27-A sidebar that's yours, and settingMon, 27 Jul 2026 09:00:00 +0000ImprovedTeam, Security, Developers, Activity log and your profile now live inside Settings as tabs, so the sidebar stays short. Customise it too: drag pages into your own order, pin favourites next to your profile for one-tap access, and hide anything your practice doesn't use. Optional modules (like Calendar) can be switched on per practice under Settings → Modules.https://medipayuk.co.uk/whats-new/2026-07-27-See when a patient opens their pay linkMon, 27 Jul 2026 09:00:00 +0000NewPay links now show Viewed the moment a patient first opens the payment page, in the pay-link list and on the payment's timeline - so you know the difference between 'never saw it' and 'saw it, hasn't paid yet' before you chase.https://medipayuk.co.uk/whats-new/2026-07-24-Faster sending and a clearer payments liFri, 24 Jul 2026 09:00:00 +0000ImprovedMobile numbers get a country-code picker so texts always send correctly. The payments list gained traffic-light status dots with a legend, the payer page asks for the name on the card, and every page carries a back arrow home. Privacy policy and terms of service are now published for your patients.https://medipayuk.co.uk/whats-new/2026-07-23-Calendar and appointment invitesThu, 23 Jul 2026 09:00:00 +0000NewAn optional Calendar for your practice: book appointments against patients, send them calendar invites by email, and take the linked payment from the same screen. Switch it on under Settings → Modules.https://medipayuk.co.uk/whats-new/2026-07-22-Xero accounting syncWed, 22 Jul 2026 09:00:00 +0000NewConnect your Xero organisation under Settings → Integrations and every Medipay payment posts across automatically as a paid invoice - no manual reconciling. A one-click sync brings across your past payments too, and you can add a 'Pay with Medipay' button to your Xero invoice emails.https://medipayuk.co.uk/whats-new/2026-07-21-Email and SMS sending is liveTue, 21 Jul 2026 09:00:00 +0000NewMedipay now sends for you: tick email or text when creating a pay link and it goes straight to the patient, branded with your practice name. Payment receipts follow automatically, and reminders chase unpaid links on the schedule you set - no copy and paste anywhere.https://medipayuk.co.uk/whats-new/2026-07-16-Refund and cancellation emails for patieThu, 16 Jul 2026 09:00:00 +0000NewWhen you refund a payment, your patient now gets a branded confirmation that explains the money is on its way back (5 to 10 working days, depending on their bank). Cancel a payment before it settles and they're told they were never charged.https://medipayuk.co.uk/whats-new/2026-07-16-Bring a new clinic on board in minutesThu, 16 Jul 2026 09:00:00 +0000NewNew practices can apply at your Get started page, and once approved they receive a setup link that walks them through their price list, the integrations they want, and creating their sign-in - landing in a portal that's already branded and ready. Short pay-link addresses were also added so text-message reminders stay small and cheap.https://medipayuk.co.uk/whats-new/2026-07-16-Developer API, AI assistant and webhooksThu, 16 Jul 2026 09:00:00 +0000NewUnder Developers you can mint an API key and connect your own tools - or point Claude or ChatGPT at Medipay and simply ask 'how much did we take this week?'. Set up webhooks to push payment events into your systems, and share the public docs at /docs/api with your integrator.https://medipayuk.co.uk/whats-new/2026-07-15-Instalment plans and payment remindersWed, 15 Jul 2026 09:00:00 +0000NewSplit a bill into weekly or monthly instalments and collect each one automatically from a saved card, or send a link for it. Turn on automatic reminders for unpaid links and choose how often patients are chased - and get an optional weekly summary email of your takings.https://medipayuk.co.uk/whats-new/2026-07-15-Security centre and account controlsWed, 15 Jul 2026 09:00:00 +0000NewA new Security page shows failed sign-in attempts, recent devices and money movements at a glance, with one click to sign out everywhere. Admins can restrict staff actions to approved office IP addresses, and changing your password now signs out every other device automatically.